[Bithumb] We Apologize to Our Customers

We sincerely apologize for the inconvenience caused to our customers due to confusion that occurred during the distribution process for this event.

During today’s event distribution process, an abnormal amount of Bitcoin was distributed to some customers.

As selling occurred in some accounts that received the Bitcoin, Bitcoin prices experienced a sharp, temporary fluctuation.

Bithumb immediately identified the abnormal transactions through its internal control system and promptly restricted trading on the related accounts.

As a result, the market price returned to normal levels within 5 minutes, and the domino liquidation prevention system operated normally, so no cascading liquidations occurred due to the abnormal Bitcoin pricing.

We would like to make it clear that this incident is unrelated to any external hacking or security breach, and that there are no issues whatsoever with system security or the custody of customer assets.

Customer assets are being managed safely as before, and trading as well as deposits and withdrawals are currently operating normally.

While we understand that no customer asset losses or damage appear to have occurred as a result of this incident,

we will share all follow-up measures transparently and take responsibility through to the end to ensure that not a single customer is harmed.

Bithumb also promises to disclose additional facts regarding this incident transparently.

Once again, we deeply apologize for the concern caused,

and we will continue to do our utmost to provide a stable and trustworthy trading environment.