Ledger Says It Halted Wallet Sales With MediaMarkt Saturn After German Customer Report, Sees No Sign of System Breach
Summary
- Ledger said the suspension of its wallet sales at MediaMarkt Saturn was triggered by a report from one customer in Germany.
- Ledger said no asset losses have been reported so far and that there is no sign its infrastructure, systems or services were compromised.
- Ledger said users should be cautious of unverified information circulating online and scams exploiting the incident, and stressed that they should not respond to any contact requesting a recovery phrase.
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Ledger, the hardware wallet maker, has commented on the suspension of its wallet sales at European electronics retailer MediaMarkt Saturn.
In a post on its official X account on October 13, Ledger said it had received a report from one customer in Germany alleging that an additional device had been inserted inside a product. While the investigation is underway, the company said it agreed with MediaMarkt Saturn to halt sales at both online and offline stores.
No customer asset losses have been reported so far, Ledger said. It also said there is no indication that its infrastructure, systems or services were compromised.
Ledger's customer support team is reviewing the report, and its in-house cybersecurity research unit, Donjon, plans to examine the retrieved device.
The company also urged users to watch for scams seeking to exploit the incident. It said various claims and figures circulating online remain unverified, and stressed that Ledger does not contact customers directly or ask for a 24-word recovery phrase.
Ledger added that users should rely only on official channels for updates and that it would share more information as the investigation progresses.
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