Bithumb launches dedicated '24-hour hotline' for KB Kookmin Bank account inquiries…strengthening customer convenience

Bithumb announced on the 4th that it has opened a dedicated '24-hour hotline' reception channel to handle inquiries and complaints related to KB Kookmin Bank accounts, its partner bank, to enhance user convenience.

This measure to establish a dedicated bank account hotline was prepared to resolve difficulties users may face when linking real-name bank accounts. Accordingly, going forward, Bithumb customers will be able to receive 24-hour consultations through the dedicated customer center or Bithumb's official KakaoTalk channel when complaints related to KB Kookmin Bank accounts arise, such as ▲ linking new and existing accounts ▲ Bithumb trading restrictions due to account opening limitations ▲ Korean won deposit/withdrawal restriction issues.

A Bithumb representative said, "We opened a dedicated reception channel to reduce the inconveniences customers may experience when linking bank accounts," and added, "We will do our best to improve convenience so that customers do not face difficulties in any situation."